Charge Card Administration - Bank of America Information
Bank of America Contact Information
For Program Administrators Only(Please utilize the online Works system whenever possible.)
Company Level Support (for card program questions)
Phone: 800-822-5985
Hours: M-F 8am-8pm EST
Email:
ccs_team_servicing@BankofAmerica.com
For Cardholders (and Program Administrators after business hours)
Cardholder Customer Service
Phone: 888-449-2273
Hours: 24 hours/day, 7 days/week
Merchant Information:
Implementation:
- MCC Restriction Table Listing
[PDF]
[Excel]
- Employee Paid (Individual Liability) Travel Card Terminology
[PDF]
[Word]
- Employee Paid (Individual Liability) Travel Card Collections Process
[PDF]
[Word]
Monthly Program Administrator Calls
