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Payroll Service Bureau

Jean S. Turlington, Director
Voice: (804) 225-2270
Fax: (804) 786-2095


In Chapter 912 of the FY 97/98 Appropriation Act, the General Assembly approved the establishment of a service center at the Department of Accounts for processing agency level Payroll, Leave Accounting and certain Benefits data entry functions for selected agencies. This service center, known as the Payroll Service Bureau ("Bureau"), was created to achieve economies of scale, while alleviating agencies' administrative burdens.

In July 1996, the Bureau began operations, supporting approximately 1,780 employees in 17 agencies. Since that time, it has grown to its present support level of approximately 18,000 employees in 58 agencies.


The Bureau is comprised of a staff of twenty-six, including a director, two assistant directors, eighteen payroll accountants (Payroll/ Benefits Analysts) and five Lead Payroll/Benefits Analysts, with each Payroll/Benefits Analyst supporting an average of 900 salaried and wage employees. To ensure strong customer service levels, each agency is assigned a Payroll/Benefits Analyst and a Lead Payroll/Benefits Analyst, who are responsible for coordinating activities and communications with the participating agency's personnel and for performing the services delineated below.

Services Offered by the Bureau

Items Forwarded to Agency for Authorization Prior to Submission to Requesting Authority
Items Directly Submitted to Requesting Authority
A detailed description of the services provided by the Bureau, the PSB Scope of Services (formerly known as the "Business Process Overview") is available at this link . This document includes the delineation of participating agency and Bureau responsibilities.

Additional Information About the PSB

Benefits to Agencies Resulting From Participation in the PSB
Frequently Asked Questions
List of Participating Agencies