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The State Employee Fraud, Waste, and Abuse Hotline

Picture of Investigator

1-800-723-1615

NO - YOUR NUMBER DOES NOT SHOW UP ON A CALLER ID!!

You may also contact the Hotline by:

Email: COVHotline@osig.virginia.gov

Fax: (804) 371-0165

Mail: FWA Hotline
P.O. Box 1971
Richmond, VA 23218

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Comptroller's Memorandum to Heads of State
Agencies and Institutions of Higher Education
December 15, 2011

[PDF] [Word]

State Internal Auditor's Memorandum to
Executive Branch Agency Employees
December 15, 2011

[PDF] [Word]

The State Employee Hotline is a toll free telephone number available Monday through Friday from 8:15 a.m. until 5:00 p.m. Calls to this number are anonymous and non-traceable. The Hotline Policies and Procedures Manual is available in PDF format.

Types of Fraud To Report

  • Illegal or Fraudulent Conduct
  • Waste of Funds
  • Abuse of State Property or Resources
  • Gross Mismanagement
  • Gross Neglect of Duty

Purpose Of The State Employee Fraud, Waste And Abuse Hotline

There exists in Virginia's government, as in every other state in the nation, the ongoing and continuing possibility of fraud, waste, and abuse in the conduct of government business. Governor Warner issued an Executive Order which directs the Division of State Internal Audit to operate a toll-free telephone number "hotline" to encourage state employees to report situations where fraud, waste, or abuse may have occured in Virginia Executive Branch Agencies and Institutions.

The State Employee Hotline provides state employees with an opportunity to report significant instances of fraud, waste or abuse anonymously by using a toll-free hotline number. The major objective of the hotline is to identify situations where fraud, waste, or abuse may have occurred in state agencies and institutions so that it can be eliminated. If you observe a situation within your own agency that appears to involve fraud, waste, or abuse, give us a call - it's toll free and anonymous.

Who Operates The State Employee Fraud, Waste, and Abuse Hotline?

The Division of State Internal Audit administers the Hotline per an Executive Order of the Governor. The Division coordinates investigations with the various state agencies. Upon completion of the investigations, reports are issued to the appropriate authorities.

Why Should You Contact The State Employee Fraud, Waste, And Abuse Hotline?

Because we all share a common goal: To provide the citizens of the Commonwealth with an honest, effective, and efficient state government. Further, it is every state employee's obligation to report significant instances of fraud, waste, or abuse to management. If employees are uncomfortable with reporting to management, then they have the opportunity to report it anonymously to the Hotline. When there is fraud, waste, or abuse in our state government, we all suffer, as taxpayers and as employees of the Commonwealth.

Who Can Call The State Employee Fraud, Waste, and Abuse Hotline?

Significant instances of fraud, waste, and abuse may be reported to the Hotline by any classified, at-will, contract, part-time, or full-time state employee.

When Should Employees Call The Hotline?

State Employees should call the Hotline when the employee first learns of the fraud, waste, or abuse. Keep in mind, the longer it has been from the incident and the time it is reported, the more difficult it becomes to investigate. The Hotline is available for reporting significant instances of fraud, waste, and abuse from 8:15 a.m. to 5:00 p.m., Monday through Friday, except state holidays.

What Happens When You Call The Hotline?

When you call the hotline you will be told not to identify yourself. You will then be transferred to an investigator who will assign a hotline case number to you. The investigator will listen to your allegation and ask pertinent questions about it. After the initial call to the hotline, you will be instructed to call back in three weeks. Since the hotline is based on anonymous tips, we sometimes need to get back in touch with the caller to ask for additional information. The information that you provide goes through a screening process to determine if it is sufficient and significant enough to conduct an effective investigation. The more information you provide, the more effective the investigation. You should have the following information available when you call:

How Are Callers Protected?

You will never be asked to provide your name when you call the Hotline, nor is your call traceable. There should never be an attempt on anyone's part to try to identify the caller. Or, if someone is suspected of calling the Hotline or if the caller is found out, there can be no retaliation or retribution. If there is, it is a violation of policy and the Executive Order and we take it seriously in order to protect the integrity and credibility of the Hotline. Retaliation against anyone for calling the Hotline is also reportable through the grievance process.

What Should Be Reported And What Should Not Be Reported?

The State Employee Fraud, Waste, and Abuse Hotline is designed to report significant instances of fraud, waste, and abuse that may occur in Executive Branch Agencies. Through cooperative agreements, the Hotline will accept calls on some Independent Agencies. It is not for general complaints, suggestions, or personnel issues. The Hotline does not accept calls of allegations that involve the Legislative Branch (we do have a cooperative agreement with the Auditor of Public Accounts), the Judicial Branch (we do have a cooperative agreement with the Supreme Court of Virginia), localities, or private businesses. The caller will be referred to the appropriate agency to report those calls. The Hotline is reserved for reporting:

Who Can Investigate Cases?

The staff of the Division of State Internal Audit, agency internal auditors, or other appropriate investigative personnel may conduct investigations that come to the Hotline. Once an investigation is undertaken and there has been determined that a reasonable possibility exists that a significant fraud has occurred, the Code of Virginia requires that the Auditor of Public Accounts and the Virginia State Police be notified. Any significant criminal activity is also turned over to the Virginia State Police for investigation. Several state agencies also have in-house hotlines for various purposes that can also be used.

What Happens When An Investigation Is Conducted?

When the information provided by the caller passes the screening process, a thorough investigation is conducted. If an investigation is undertaken and if the allegation of fraud, waste, or abuse is substantiated, a report is issued and corrective action is recommended to rectify the cause or control weaknesses that allowed it to occur. Management is required to take corrective action on all recommendations to improve controls over situations where fraud, waste, or abuse has occurred.

What Is Considered To Be Fraud, Waste, Or Abuse?

Fraud:

The intentional deception perpetrated by an individual or individuals, or an organization or organizations, either internal or external to state government, which could result in a tangible or intangible benefit to themselves, others, or the Commonwealth or could cause detriment to others or the Commonwealth. Fraud includes a false representation of a matter of fact, whether by words or by conduct, by false or misleading statements, or by concealment of that which should have been disclosed, which deceives and is intended to deceive.

Some examples of Fraud are:

Waste:

The intentional or unintentional, thoughtless or careless expenditure, consumption, mismanagement, use, or squandering of Commonwealth resources to the detriment or potential detriment of the Commonwealth. Waste also includes incurring unnecessary costs as a result of inefficient or ineffective practices, systems, or controls.

Abuse:

Excessive or improper use of a thing, or to employ something in a manner contrary to the natural or legal rules for its use. Intentional destruction, diversion, manipulation, misapplication, maltreatment, or misuse of Commonwealth resources. Extravagant or excessive use as to abuse one‘s position or authority. Abuse can occur in financial or non-financial settings.



More Information

If you would like more information about the Employee Fraud, Waste, and Abuse Hotline, please contact OSIG.

Out-of-State Callers:

The toll free number for the Hotline works only for in-state callers. Out-of-State callers should call the OSIG at 1-804-625-3269.